Refund Policy - THE PICK UP CENTER

1. General Refund Policy

Refunds are only applicable to eligible items purchased directly through The Pickup Centre's platform. Products must meet the return requirements stated in this policy to qualify for a refund.

2. Eligibility for Refunds

2.1 Condition of Items

• Products must be unused, undamaged, and in their original packaging.
• Any tags, labels, or accessories included with the product must be intact.

2.2 Timeframe

• Refund requests must be initiated within [Insert Number] days of receiving the product.
• Returns made outside the specified timeframe may not qualify for a refund.

2.3 Non-Refundable Items
The following items are not eligible for refunds:

• Perishable goods (e.g., food, flowers, etc.).
• Personalized or custom-made items.
• Sale or clearance items.
• Products marked as “non-refundable” on the product page.

3. Refund Process

3.1 Initiating a Refund
To initiate a refund request:

• Contact our customer support team via [Insert Contact Information].
• Provide your order number, proof of purchase, and a detailed reason for the return.

3.2 Approval and Return

• If your refund request is approved, we will provide instructions for returning the item.
• You are responsible for the cost of return shipping unless the product is defective or incorrect.

3.3 Inspection

• Returned items will be inspected upon receipt.
• Refunds will only be processed if the item meets our eligibility criteria.

4. Refund Options

Approved refunds will be processed as follows:

• Original Payment Method: Refunds will be issued to the same payment method used for the purchase.
• Store Credit: Alternatively, you can opt to receive store credit for future purchases.

5. Processing Time

• Refunds will be processed within [Insert Number] business days after we receive and inspect the returned item.
• Depending on your payment provider, it may take additional time for the funds to reflect in your account.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [Insert Contact Information].
• Provide clear photographs of the product and packaging.
• We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

• Orders can be canceled before they are shipped for a full refund.
• If the order has already been shipped, the return process must be followed to obtain a refund.

8. Contact Information

For questions or assistance regarding our Refund Policy, please reach out to:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Business Address]

Thank you for shopping with The Pickup Centre. We are committed to resolving any concerns promptly and ensuring your satisfaction with our products and services.